FAQ
WE'RE HERE TO HELP
support@hypeculture.com
HOW MUCH DOES SHIPPING COST?
The cost of domestic shipping for items other than “Instant Ship” items ordered with expedited shipping is Rm30 to the 48 contiguous states, $15 to Hawaii and Alaska. The cost of shipping for “Instant Ship” items ordered with expedited shipping is $25. The cost of shipping for items to be delivered to an address in the People's Republic of China is RM70. For a limited time, shipping is RM100 to Canada and RM120 to all other international countries other than the People's Republic of China. Customers may incur additional charges for purchases of multiple items or heavy items.
WHEN WILL I RECEIVE MY ORDER?
All items except for “Instant Ship” items are shipped to us first for authentication and verification before being delivered to the buyer. It will typically take 7-10 business days (M-F) for orders to be delivered to buyers located in the US, since it takes approximately 3-4 business days to get to us, 1-2 business days to authenticate and 3-4 business days to ship to you.
Items that are labeled “Instant Ship” have already been authenticated and verified and ship directly from our facilities to a buyer. It will typically take 4-6 business days for an “Instant Ship” order to be delivered to a buyer located in the US.
CAN I CANCEL MY SALE?
We aim to provide our customers with the best possible experience when buying on Hype Culture and deter our sellers from canceling orders. If you must cancel, you may do so in the app under the Sell tab. Please note: Multiple cancellations on orders will lead to a higher commission fee.